mLinia - czym jest? Definicja pojęcia

mLine – what is it? Definition of the concept

ThemLine is a fast and convenient way to get extra cash. With this solution, you can avoid the stress and nerves that often accompany us to the bank. Find out more about what mLine is.

What exactly is an mLine? Definition of the concept

mLinia is a service that allows you to borrow money for any purpose, without leaving home. All you need is a cell phone and access to the Internet. To use the service, you need to register on the bank’s website or mobile app. You then select the amount you want to borrow and the repayment period. The money is transferred to your account within minutes.

Hours of operation – mLinia

mLinia allows bank employees to work remotely using an application on a cell phone. The app is available to all bank employees, as well as to customers, who can contact their bank employees through the app. mLinia is available 7 days a week, 24 hours a day.

mLinia – how does it work?

mLinia is an application that allows easy and quick access to your bank account. This is especially useful when you do not have access to a computer or laptop. mLinia is available to all bank customers. To download it, simply register on the bank’s website. After logging into the application, you can check your account balance, make a transfer or pay a bill. The mLinia is very easy to use and gives access to all online banking functions. It is a very convenient solution that makes everyday life easier.

Voicebot in mLinia

mLinia has recently introduced an enhanced service in the form of Mark’s voicebot. Its job is to answer customer calls and help with the most common problems. This reduces call time and redirects to an online expert.

Marek’s electronic assistant has its own personality, a human voice and specific tasks to fulfill: helping customers with the most common and simplest issues they call the hotline with. Among other things, he will help with card activation and setting a temporary password for mLine. The average time to answer a call with the voicebot is less than 5 seconds. He will give full answers from within his capabilities and carry out some instructions. In the event that it cannot help the customer with the issue they are calling about, it will redirect the call to the appropriate consultant.

Why did mLine introduce Mark? Because in recent years the number of calls to the mLine has increased by 20 percent and the average conversation time with a consultant has increased, the mBank team needed support. And it was voicebot that proved to be a hit. By implementing the bot, the bank estimates that Marek will handle up to 20 percent of voice calls. This will streamline the work of the hotline team, reduce call waiting time and allow faster resolution of problems that the bank’s customers report.

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